Shipping Policy

1. General Shipping Information:

   - Our shipping services extend globally, accommodating a wide range of customer needs. We work with reputable carriers to ensure safe and efficient delivery of your promotional branding products. To find out more about the countries we deliver to please get in touch.

   - Order processing times will be provided directly. For custom or large-volume orders, additional processing time may be required, and customers will be notified accordingly.

2. Shipping Costs:

   - Shipping costs are calculated based on several factors, including the weight and dimensions of the package, the shipping destination, and the selected shipping method (standard, express, etc.).

   - For bulk orders or special shipping requirements, we offer personalized shipping solutions. Customers are encouraged to contact our sales team for a custom shipping quote and arrangements.

3. Delivery Times:

   - Delivery times are estimated based on the selected carrier and shipping method. While we strive to meet these estimates, please note that they are not guaranteed.

   - We are committed to keeping you informed of any significant delays. However, we are not liable for delays caused by factors outside our control, such as customs clearance processes, extreme weather conditions, or carrier disruptions.

4. Tracking Your Order:

   - Upon dispatch, customers will receive a tracking number. This number can be used to track the shipment's progress through the carrier's website or a provided tracking tool.

Returns Policy

1. Return Eligibility:

   - Our products are custom-made, and therefore, we generally do not accept returns unless the product is defective or damaged upon arrival.

   - To initiate a return due to defect or damage, contact us within 30 days of receiving the product. Late claims may not be eligible for returns or replacements.

2. Process for Handling Defective or Damaged Products:

   - In the event of receiving a defective or damaged product, please take clear photos of the issue and provide a detailed description when contacting us.

   - We will evaluate your claim promptly. If your return is approved, we will provide instructions on how to proceed with the return process.

   - Returned items must be in their original condition, including packaging. We reserve the right to refuse a return if the item has been used or altered.

3. Refunds:

   - Approved refunds will be processed to the original method of payment within 30 days of receiving and inspecting the returned item.

   - Please note that original shipping charges are non-refundable, and customers are responsible for covering the cost of return shipping, except in cases where the return is due to our error.

4. Custom Orders:

   - Custom orders are created to meet specific customer specifications and, as such, are not eligible for returns or exchanges, except in cases of defects in materials or workmanship.